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  • Shipping Policy

    All Deliveries to the UK Mainland are free of charge

    We exclusively deliver to the UK from suppliers based in the UK. This enables us to provide speedy delivery times, although these times may vary depending on your location, the physical size of your order, and the delivery method employed by the supplier. Most products are typically delivered within 2 to 5 days. However, certain items may take longer, and you can find more precise delivery times on the delivery tab of the selected product on Outdoor Iconic.

    Order Confirmation:

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

    Order Shipment:

    If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@outdooriconic.com.

    Shipping policies may vary for the different brands we stock. For many brands, the shipping policy is detailed on each product page. As some of our products are made to order by our suppliers, they may have a lead time of several weeks. For more information on the shipping policy for a product, email us at sales@outdooriconic.com

    No Shipping outside of the UK. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in EU). 

    Shipping Options

    Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer.

    • Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 
    • White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled. 


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