At Outdoor Iconic, we want your experience to be as smooth and stress-free as possible. Below you'll find answers to some of the most common questions we receive – covering everything from delivery times to payment options.
If your question isn't listed, feel free to contact us and we'll be happy to help.
Email: sales@outdooriconic.com
Phone: 07480 067408
Live Chat: Available on our website during office hours
Office hours:
Orders can be placed securely through our website at outdooriconic.com. Simply add your chosen items to the basket and follow the checkout process.
Yes – we’re happy to take orders over the phone. Just give us a call on 07480 067408 and one of our team will assist you.
If you need to change or cancel your order, please get in touch with us as soon as possible. We’ll do our best to accommodate your request, but once an order has been dispatched, we may be unable to make changes.
Yes – if you're a business looking to place a bulk order, we can offer discounted rates. Please contact us to discuss your requirements.
Absolutely. We're always interested in working with like-minded businesses. Whether you're looking to collaborate, stock our products, or form a commercial relationship, get in touch at sales@outdooriconic.com to explore partnership opportunities.
Yes, we offer free delivery to UK mainland addresses on all orders unless otherwise stated.
Delivery times vary by brand and product, but most items are delivered within 5–7 working days. For more accurate delivery times, please refer to the product page or contact our team.
We currently ship to the UK only. Some suppliers may offer delivery to Ireland – please contact us for details and availability.
Yes, you’ll receive a confirmation email once your order has been dispatched, along with tracking details where available.
For some larger or specialist items, the delivery courier may contact you directly to arrange a preferred delivery timeslot.
We offer a 30-day return policy. You can return most unused items in their original condition within 30 days of delivery for a refund. Please see our Returns & Refund Policy for full details.
To initiate a return, please email us at sales@outdooriconic.com with your order number and reason for return. We’ll guide you through the process.
Once your return has been received and inspected, we aim to process refunds within 5–7 working days.
Yes, all products are covered by a manufacturer’s warranty. The duration and terms vary depending on the brand and product. Warranty information can be found on the product page or by contacting us.
Some of our products, such as stock tanks and spas, may be eligible for customisation. Please contact us to discuss your requirements.
Yes – if you need a digital copy of the instruction manual for any product, simply contact us at sales@outdooriconic.com and we’ll be happy to email it over to you.
We accept all major debit and credit cards, including Visa, Mastercard, and American Express. You can also pay via PayPal, Apple Pay, Google Pay – and we now offer Klarna for flexible finance options at checkout.
Klarna allows you to spread the cost of your purchase with interest-free instalments or pay later options, depending on what’s available. Simply select Klarna at checkout and follow the prompts to complete your purchase.
Yes, if you’re purchasing on behalf of a business and require a VAT invoice, we’re happy to provide one. Simply email us at sales@outdooriconic.com with your order number and business details.
Absolutely. Our website uses secure encryption and payment gateways to ensure your information is always protected.
We aim to respond to all enquiries as quickly as possible during these hours.
If you couldn’t find the answer to your question above, please don’t hesitate to reach out. Our team is always happy to help and will get back to you as quickly as possible.
You can contact us at sales@outdooriconic.com or call us on 07480 067408.
