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Return and Refund Policy

Effective Date: 24 July 2025

1. Scope of This Policy

This Return and Refund Policy applies to all purchases made through the Outdoor Iconic website at outdooriconic.com

2. Contact Information

If you have any questions about returns or refunds, please contact us:

3. Return Eligibility

You have the right to return a product within 30 days of receiving your order, provided it meets the following conditions:

3.1 Conditions for Return

  • Unused & Undamaged: The item must be unused and in the same condition as when you received it

  • Original Packaging: It must be returned in its original packaging, with all labels, manuals, and accessories

  • Proof of Purchase: A receipt or order confirmation must be provided

4. How to Return an Item

4.1 Requesting a Return

To initiate a return, please contact us at sales@outdooriconic.com within 30 days of delivery.
Include:

  • Your order number

  • Reason for return

  • Clear photos if the item is damaged or incorrect

We’ll send return instructions and, if applicable, a Return Authorisation and shipping label.

4.2 Preparing Your Return

  • Repack the item securely using the original packaging

  • Include all accessories, manuals, and free gifts

  • Print and attach the provided return shipping label

4.3 Shipping the Return

  • Ship the package within 7 days of receiving your return authorisation

  • Use a trackable courier service to ensure safe return

5. Return Shipping Costs

  • If returning due to change of mind, you are responsible for the return shipping costs

  • If the item is faulty, damaged, or incorrect, we will cover return postage

6. Specific Return Situations

6.1 Change of Mind

  • Items must be unused and in original packaging

  • Refunds will be issued to the original payment method

  • We do not charge restocking fees

6.2 Damaged or Faulty Items

  • Contact us within 48 hours of delivery

  • Provide photos or a video showing the damage or fault

  • We will offer a full refund or send a replacement at no extra cost

6.3 Incorrect Items

  • Inform us immediately if you receive the wrong item

  • We will cover the cost to return the incorrect item and send the correct one

6.4 Non-Delivery

  • If your item hasn’t arrived within the expected delivery window, please contact us

  • We’ll investigate with the courier and offer a refund or replacement if confirmed lost

6.5 Order Cancellation

  • Before shipment: Full refund available if cancelled before dispatch

  • After shipment: Follow the standard returns process once the product is received

7. Items That Cannot Be Returned

The following items are non-returnable unless faulty:

  • Customised or made-to-order products

  • Perishable goods (e.g., food, plants)

  • Personal care items (e.g., opened skincare, hygiene products)

  • Gift cards

  • Digital downloads or software

8. Refunds

8.1 When Will I Receive My Refund?

  • Once we receive and inspect your return, we will email you to confirm approval or rejection

  • Approved refunds will be processed within 14 days to your original payment method

  • Refunds may take a few extra days to appear depending on your bank or card provider

8.2 Partial Refunds

In some cases, a partial refund may apply:

  • Returned items not in original condition

  • Missing components not due to our error

  • Returns made outside the 30-day window (at our discretion)

9. Exchanges

We only replace items if they are faulty, damaged, or sent in error.

  • For exchange requests, email us at sales@outdooriconic.com

  • If exchanging due to a change of mind, you are responsible for return and re-shipping costs

10. Timelines Summary

  • Return request window: Within 30 days of receiving your item

  • Ship returned item: Within 7 days of receiving return instructions

  • Refund processing: Within 14 days of receiving your return

  • Bank processing time: May take up to 14 days depending on your provider

11. Your Statutory Rights

This policy does not affect your legal rights under the Consumer Rights Act 2015 or other applicable UK law.

12. Need Help?

Visit our FAQs or contact us:

By purchasing from Outdoor Iconic, you agree to this Return and Refund Policy.

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