Returns
Outdoor Iconic offers a 30-day return policy. This means that, following the receipt of your item, you have a period of 30 days to request a return. You can read more about our Return and Refunds Policy here.
Return Policy:
At Renogy, we work hard to ensure a positive shopping experience with us. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. Return requests outside of 30 days require special authorization.
All returns submitted for a refund will be subject to a restocking fee and shipping.*
Solar panel, charge controller, inverter, wiring, mounting, and accessory returns have a 10% restocking fee.
Battery returns have a 20% restocking fee.
Renogy will waive the restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping and restocking fees.
*Reason for Restocking Fee: Renogy Technical Support and Engineering inspect and test all customer returns for performance and continuity before restocking them for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns. Battery returns have a higher restocking fee due to initial high shipping costs due to weight.
Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Any modified products received will be returned to you at your expense.
For returns, please contact our Customer Service team at sales@outdooriconic.com.
Please be prepared with your invoice or the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
Mailing address
Contact telephone number
Replacements:
For any issues with your product, please contact our Technical Support team at service.renogy.com for troubleshooting assistance.
Please be prepared with a multimeter and your invoice or the following information:
Order number
Proof of purchase
Video or photo of the damaged/defective product
Mailing address
Contact telephone number
If you have received a defective product or one damaged during shipping, you are eligible for a refund or replacement.
In the event of a replacement, Renogy will arrange for return shipment of the defective unit, and once the part has been received and inspected, we will ship out the replacement part.
If damage results due to improper handling during the setup or installation, whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.
Warranty
Renogy is a visionary technology leader on a mission to dramatically broaden the accessibility and adoption of innovative clean energy around the globe. Every day, we actively work to broaden people’s ability tochoose, purchase, utilise and enjoy the benefits of renewable, clean energy products.
You’re covered with Renogy industry-leading products and worry-free warranty. Renogy's customer service team is located both locally and globally and works tirelessly to ensure your energy solution is operating at its peak performance, and any problem you may have can be resolved in a timely manner.
We want you to be confident that you’re purchasing and installing the right solar energy solution. As a sign of confidence in our quality, we are pleased to grant you the following warranties: Click here to view warranty for each product
