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Global Relax Guru Massage Chair

Global Relax Guru Massage Chair

SKU UK-25-GURU-ROJO-A151-2018-A-1
by Global Relax
Save £500.00 Save £500.00
£1,499.99
£1,499.99 - £1,499.99
£1,499.99
£999.99
£999.99 - £999.99
£999.99
Availability:
in stock, ready to be shipped
Availability:
in stock, ready to be shipped

Free UK Delivery

Fast & Free Delivery on All UK Orders

Questions? Call Us On

07480 067408

Colour: Red

Global Relax Delivery

FREE Mainland UK Delivery

At Outdoor Iconic, we are pleased to offer FREE delivery within the Mainland UK for all our products. For Global Relax, the estimated delivery window is typically between 6-10 working days at the moment due to the high demand. We strive to provide accurate delivery dates, Rest assured, we will promptly communicate any potential delays beyond the estimated dates.

Global Relax Returns & Warranty

Returns

Outdoor Iconic offers a 30-day return policy. This means that, following the receipt of your item, you have a period of 30 days to request a return. You can read more about our Return and Refunds Policy here.

Return Policy:

  1. If you are not finally satisfied with your order, you don't have to worry about anything.
  2. Simply contact us by chat, phone, or email within the 30-day period you have to test the product and tell us that you want to return your order.
  3. Pack the product in its original packaging box, along with all its accessories, and affix the return label to the outside of the box.
  4. We will take care of organising the collection of the order at your home (for bulky products) or depositing it at one of the collection points of the carrier near your home.
  5. And remember, our Global Relax range has no cancellation or return costs. It is totally free for you.
  6. The return is free of charge when the customer exercises the right of withdrawal during the 30-day trial period, which starts on the day of receipt of the product.
  7. If the customer rejects the product before delivery, the shipping and return costs will be exceptionally deducted from the order, and the refund will therefore be partial.

FAQ:

I want to return my order. How should I prepare the product?

  • Once you have requested to return your order, place the product and all its accessories in the original packaging box.
  • It also properly places all the original protection elements (corks, plastics, etc.) to prevent the product from being damaged during transport.
  • In the case of massage chairs, you should also place the wooden pallet under the box for proper transportation.
  • To obtain a full refund of your purchase, we must receive the product in perfect condition, together with all the elements you received (original packaging box, protection elements, wooden pallet, etc.).
  • For this reason, we recommend that you keep the original packaging box and all its protection elements during the 30-day trial you have to return the order. 
  • If you return your order without any original protection element, it could suffer some damage during transport, and this would entail the application of a penalty for having received the returned product damaged.

I have already returned my product, which is in perfect condition. How do I get my refund?

  • Once we receive in our facilities the returned product in perfect condition with all its accessories and its original protection elements, we will immediately proceed to send you the full refund of your purchase to the same payment method that you used in your purchase. However, some payment method entities (PayPal, Klarna, bank cards, etc.) may charge a small refund fee, ranging from 1 to 4% of the amount of the purchase. In these cases, you will receive a refund of the amount of your purchase minus the small refund fee applied by the payment method you used for your purchase.
  • Keep in mind that the amount of the refund may be late in being reflected in your means of payment within a period of 3 to 5 working days.
  • Refunds are only accepted for products returned in perfect condition. In the case of additional services contracted that entail an additional cost at the time of placing an order, such as the Premium Special Delivery Service, neither the return nor the refund will be admitted, since being a service, it is planned, organised, and consumed at the time of sending the product from origin, regardless of whether the customer accepts or rejects the delivery of the product at destination.

Warranty

How long does the warranty on my product last?

  • We want to remind you that all Global Relax products are protected by a 2-year official warranty against any manufacturing defect.
  • The initial and final validity dates of the official guarantee will appear on the sales invoice.
  • Likewise, if you have purchased your product with the warranty extension, the total warranty period will be 5 years, that is, the initial 2 years of the official warranty plus the additional 3 years of the warranty extension.
  • The initial and final dates of the official warranty, plus those of the warranty extension, will appear on the sales invoice.

I have mistakenly bought a type of warranty extension that does not correspond to my product, how can I solve it?

  • On the page for WARRANTY, you have all the information about the different warranty extension options that you can buy.
  • If you have mistakenly purchased a type of warranty extension that does not correspond to your product, contact us by chat, phone, or mail, and we will help you solve it.
  • If you do not realise the purchase of the wrong warranty extension as soon as we receive your order, we will contact you to inform you of the error and how to solve it.

What does the warranty cover?

  • The official warranty covers any technical manufacturing defect in the product. In other words, if the product suffers a technical failure during the warranty period, its repair would be covered by Global Relax.
  • On the contrary, if the product has suffered breakdown or damage due to negligent use by a person (water spills, scrapes, abrasions, blows, scratches, etc.), the guarantee is no longer valid.

My product has broken down. How do I use the warranty?

  • If your product has suffered a technical breakdown within the warranty period, you only have to contact us by chat, phone, or email and inform us in detail of what is happening.
  • We will take care of everything else: we will send you a shipping label so that you can send the product to our technical service, we will repair it and we will return it repaired in the shortest possible time.
  • And if it is not possible to repair it, we will deliver a totally new product.
  • Also, if you wish, you can contact us at any time so that we can inform you of the current status of the repair of your product. We will be happy to inform you.

My product has broken down, but the warranty period has already passed. How can I repair it?

  • Of course. If your product has been damaged but the warranty period has already expired, don't worry; we can help you.
  • First of all, contact us by chat, phone, or mail, and explain in detail the fault of your product.
  • In the event that the warranty period has already ended, we will inform you of the repair estimate, which includes shipping and return costs as well as the repair itself. If you agree with the budget, after receiving payment for it, we will take care of the collection of your damaged product and its repair.
  • If during the repair any additional fault is detected that was not communicated at the time of making the initial estimate, we would have to invoice you for the additional cost.

My massage chair has broken down, is the repair done at home or does it have to be sent elsewhere?

  • Depending on the complexity of the fault and your city of residence, we may send our authorised technical staff to your home, or we will have to collect your massage chair and bring it to our technical facilities.
  • In the event that our technical staff comes to your home, they will notify you in advance to set the day and time of the visit.
  • If we have to collect the massage chair from you, the carrier will contact you to organise the collection. Keep in mind that when the carrier arrives, you must have the chair perfectly packed and protected with a cardboard box placed on a wooden pallet to avoid damage during transport.
  • Therefore, we remind you of the recommendation to keep the original packing box and pallet for a long time.

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FAQ

Delivery

What Happens If I Am Not At Home When The Order Is Delivered?

Do not worry if you are not at home at the time of delivery, since the carrier can make another delivery attempt or leave your order at a collection point so that you can pick it up whenever you want.

Likewise, as in Global Relax, we monitor your shipment on a daily basis. If we detect that there has been an unsuccessful delivery attempt, we will contact you by email to inform you of the available options.

Is The Order Delivered Inside The House?

For the health and safety of our clients and carriers, the order can only be delivered to the door of the house. Transportation agencies do not allow home delivery.

If you live in an individual house or chalet, the carrier will deliver the order to the front door of your house.

If your delivery address is part of a building of flats or a community of owners, the carrier will deliver the order to the main door of the building, at street level (for large products, such as massage chairs), or at the main door of your apartment (for medium and small products)

If you want more information about the delivery, contact us by chat, phone, or mail, and we will be happy to answer your questions.

What Do I Do If When I Receive My Order I See That It Has Some Damage?

If, at the time of receiving your order, you notice that the packaging box has any external damage (it is open, has considerable damage, is deformed, has holes, etc.), it is important that you state this on the delivery note that you sign to the carrier.

If the transport does not have a paper delivery note but an electronic terminal, tell them to state in the electronic terminal that the package is damaged at the time of delivery.

It is important to follow these instructions to be able to claim the carrier for damage during shipping. Outside of these indications, no claim can be made for possible damages suffered during transport.

Exceptionally, if you did not follow these instructions during delivery, we can file a claim for damage during transport within the first 24 hours from receipt of the product. Outside of this period, it will be impossible to claim for damage during transport, and from that moment on, you will be responsible for the state of the product.

Can You Deliver The Massage Chair To Me Inside My Home Even By Hiring A Special Delivery?

For reasons of hygiene and safety, no transport company makes special deliveries of bulky packages within the home at this time.

Deliveries will always be made at the front door of the house, and if it is an apartment building, deliveries will be made at the front door of the building. 

Free Delivery On All Orders

No Minimum, No Extra Fees!

Lowest Price Guarantee

Luxury for Less, Every Time

30-Day Easy Returns

Shop with Confidence, Return with Ease

Finance Options Available

Buy Now Pay Later with Klarna