Do not worry if you are not at home at the time of delivery, since the carrier can make another delivery attempt or leave your order at a collection point so that you can pick it up whenever you want.

Likewise, as in Global Relax, we monitor your shipment on a daily basis. If we detect that there has been an unsuccessful delivery attempt, we will contact you by email to inform you of the available options.

For the health and safety of our clients and carriers, the order can only be delivered to the door of the house. Transportation agencies do not allow home delivery.

If you live in an individual house or chalet, the carrier will deliver the order to the front door of your house.

If your delivery address is part of a building of flats or a community of owners, the carrier will deliver the order to the main door of the building, at street level (for large products, such as massage chairs), or at the main door of your apartment (for medium and small products)

If you want more information about the delivery, contact us by chat, phone, or mail, and we will be happy to answer your questions.

If, at the time of receiving your order, you notice that the packaging box has any external damage (it is open, has considerable damage, is deformed, has holes, etc.), it is important that you state this on the delivery note that you sign to the carrier.

If the transport does not have a paper delivery note but an electronic terminal, tell them to state in the electronic terminal that the package is damaged at the time of delivery.

It is important to follow these instructions to be able to claim the carrier for damage during shipping. Outside of these indications, no claim can be made for possible damages suffered during transport.

Exceptionally, if you did not follow these instructions during delivery, we can file a claim for damage during transport within the first 24 hours from receipt of the product. Outside of this period, it will be impossible to claim for damage during transport, and from that moment on, you will be responsible for the state of the product.

For reasons of hygiene and safety, no transport company makes special deliveries of bulky packages within the home at this time.

Deliveries will always be made at the front door of the house, and if it is an apartment building, deliveries will be made at the front door of the building.