Returns
Outdoor Iconic offers a 30-day return policy. This means that, following the receipt of your item, you have a period of 30 days to request a return. You can read more about our Return and Refunds Policy here.
Return Policy:
i. If the return is due to damage, then please attach photographic evidence of the damaged item, as detailed in clause (11.2), to sales@outdooriconic.com
ii. Our team will raise a return on our system and send you a return form to be attached to the package. If a replacement is required, our team will arrange it.
iii. Collection or drop-off to be arranged.
iv. The return will be accepted into our warehouse and inspected.
v. Credits, where necessary, will be raised.
Please note that we will not issue a credit note if only part of a set is returned; therefore, please make sure all cushions, glass parts, fixing kits, and other components are also returned with the furniture. We have the right to deny a credit if we receive a partial return of the goods.
2. Customer Change of Mind:
If you are returning goods due to a change of mind, we must:
i. Email us via sales@outdooriconic.com
ii. You will be liable for the cost of returning the goods.
iii. The goods must be returned in their original packaging in such a state that they can be re-sold without the need for discounting.
iv. If the goods are returned without the original packaging or if the packaging has been damaged, they must be returned safely wrapped and suitable for transit, and you will be liable for a re-packaging fee of £35.
3. Goods received in Error
If you have received goods in error, please inform us of this as soon as possible. In most cases, we will be able to arrange collection and/or replacement of the correct items if still required.
4. Inspection and Acceptance of Goods
1. You must inspect the goods upon delivery or collection. If you identify any shortages, you should report them first on the delivery date and then inform us via sales@outdooriconic.com within 48 hours of delivery, providing details. Shortages to a delivery or collection will be rectified once an internal investigation has been carried out and the shortage has been agreed upon by both parties.
2. If you identify any damages, you must inform us via sales@outdooriconic.com within 48 hours of delivery, providing details of the order number, details of the damaged goods, and photographs to show the damage and packaging. Once satisfied that the goods are defective, we will:
i. Arrange for a return to be raised, and our team will email you a return note that must be attached to the damaged item(s).
ii. Once we receive the returned goods, the goods will be inspected.
iii. Subject to your compliance with this clause and/or our agreement, we will, as appropriate, repair, replace, or refund part or all of the goods.
3. We will be under no liability or further obligation in relation to the goods if one of the following criteria is met:
• You fail to provide notice as set above.
• You fail to return the complete item including cushions and glass.
• The defect arises from normal wear and tear of the Goods.
• The defect arises from misuse of the Goods, negligence, wilful damage or any other act by You or any third parties.
• The defect arises from an Act of God.
4. Our acceptance of returned goods will be deemed to be upon inspection of them by us. If the inspection is not passed, you will bear the cost of returning the goods, and a refund or replacement will not be arranged.
5. Acceptance of the goods will be deemed to be upon inspection of them by you, and in any event, 48 hours after delivery.
Warranty
All of our products carry a 12 month manufacturer warranty, which covers the structural frame and defects. Cushions are only covered for manufacturing defects and do not cover wear and tear or misuse. The glass and winter furniture covers are not covered after the initial 48 hours following delivery and must be reported within this period (see 11.2).
