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Global Relax Dharani S5 Outdoor - 4/5 Person Outdoor Steam Sauna

SKU UK-115-DHARANI-OUT-JMOD004L-22-2A
Save £2,001.00 Save £2,001.00
Original price £6,999.99
Original price £6,999.99 - Original price £6,999.99
Original price £6,999.99
Current price £4,998.99
£4,998.99 - £4,998.99
Current price £4,998.99
Availability:
in stock, ready to be shipped

Free UK Delivery

Fast & Free Delivery on All UK Orders

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07480 067408

Global Relax Delivery

FREE Mainland UK Delivery

At Outdoor Iconic, we are pleased to offer FREE delivery within the Mainland UK for all our products. For Global Relax, the estimated delivery window is typically between 6-10 working days at the moment due to the high demand. We strive to provide accurate delivery dates, Rest assured, we will promptly communicate any potential delays beyond the estimated dates.

Global Relax Returns & Warranty

Returns

Outdoor Iconic offers a 30-day return policy. This means that, following the receipt of your item, you have a period of 30 days to request a return. You can read more about our Return and Refunds Policy here.

Return Policy:

  1. If you are not finally satisfied with your order, you don't have to worry about anything.
  2. Simply contact us by chat, phone, or email within the 30-day period you have to test the product and tell us that you want to return your order.
  3. Pack the product in its original packaging box, along with all its accessories, and affix the return label to the outside of the box.
  4. We will take care of organising the collection of the order at your home (for bulky products) or depositing it at one of the collection points of the carrier near your home.
  5. And remember, our Global Relax range has no cancellation or return costs. It is totally free for you.
  6. The return is free of charge when the customer exercises the right of withdrawal during the 30-day trial period, which starts on the day of receipt of the product.
  7. If the customer rejects the product before delivery, the shipping and return costs will be exceptionally deducted from the order, and the refund will therefore be partial.

FAQ:

I want to return my order. How should I prepare the product?

  • Once you have requested to return your order, place the product and all its accessories in the original packaging box.
  • It also properly places all the original protection elements (corks, plastics, etc.) to prevent the product from being damaged during transport.
  • In the case of massage chairs, you should also place the wooden pallet under the box for proper transportation.
  • To obtain a full refund of your purchase, we must receive the product in perfect condition, together with all the elements you received (original packaging box, protection elements, wooden pallet, etc.).
  • For this reason, we recommend that you keep the original packaging box and all its protection elements during the 30-day trial you have to return the order. 
  • If you return your order without any original protection element, it could suffer some damage during transport, and this would entail the application of a penalty for having received the returned product damaged.

I have already returned my product, which is in perfect condition. How do I get my refund?

  • Once we receive in our facilities the returned product in perfect condition with all its accessories and its original protection elements, we will immediately proceed to send you the full refund of your purchase to the same payment method that you used in your purchase. However, some payment method entities (PayPal, Klarna, bank cards, etc.) may charge a small refund fee, ranging from 1 to 4% of the amount of the purchase. In these cases, you will receive a refund of the amount of your purchase minus the small refund fee applied by the payment method you used for your purchase.
  • Keep in mind that the amount of the refund may be late in being reflected in your means of payment within a period of 3 to 5 working days.
  • Refunds are only accepted for products returned in perfect condition. In the case of additional services contracted that entail an additional cost at the time of placing an order, such as the Premium Special Delivery Service, neither the return nor the refund will be admitted, since being a service, it is planned, organised, and consumed at the time of sending the product from origin, regardless of whether the customer accepts or rejects the delivery of the product at destination.

Warranty

How long does the warranty on my product last?

  • We want to remind you that all Global Relax products are protected by a 2-year official warranty against any manufacturing defect.
  • The initial and final validity dates of the official guarantee will appear on the sales invoice.
  • Likewise, if you have purchased your product with the warranty extension, the total warranty period will be 5 years, that is, the initial 2 years of the official warranty plus the additional 3 years of the warranty extension.
  • The initial and final dates of the official warranty, plus those of the warranty extension, will appear on the sales invoice.

I have mistakenly bought a type of warranty extension that does not correspond to my product, how can I solve it?

  • On the page for WARRANTY, you have all the information about the different warranty extension options that you can buy.
  • If you have mistakenly purchased a type of warranty extension that does not correspond to your product, contact us by chat, phone, or mail, and we will help you solve it.
  • If you do not realise the purchase of the wrong warranty extension as soon as we receive your order, we will contact you to inform you of the error and how to solve it.

What does the warranty cover?

  • The official warranty covers any technical manufacturing defect in the product. In other words, if the product suffers a technical failure during the warranty period, its repair would be covered by Global Relax.
  • On the contrary, if the product has suffered breakdown or damage due to negligent use by a person (water spills, scrapes, abrasions, blows, scratches, etc.), the guarantee is no longer valid.

My product has broken down. How do I use the warranty?

  • If your product has suffered a technical breakdown within the warranty period, you only have to contact us by chat, phone, or email and inform us in detail of what is happening.
  • We will take care of everything else: we will send you a shipping label so that you can send the product to our technical service, we will repair it and we will return it repaired in the shortest possible time.
  • And if it is not possible to repair it, we will deliver a totally new product.
  • Also, if you wish, you can contact us at any time so that we can inform you of the current status of the repair of your product. We will be happy to inform you.

My product has broken down, but the warranty period has already passed. How can I repair it?

  • Of course. If your product has been damaged but the warranty period has already expired, don't worry; we can help you.
  • First of all, contact us by chat, phone, or mail, and explain in detail the fault of your product.
  • In the event that the warranty period has already ended, we will inform you of the repair estimate, which includes shipping and return costs as well as the repair itself. If you agree with the budget, after receiving payment for it, we will take care of the collection of your damaged product and its repair.
  • If during the repair any additional fault is detected that was not communicated at the time of making the initial estimate, we would have to invoice you for the additional cost.

My massage chair has broken down, is the repair done at home or does it have to be sent elsewhere?

  • Depending on the complexity of the fault and your city of residence, we may send our authorised technical staff to your home, or we will have to collect your massage chair and bring it to our technical facilities.
  • In the event that our technical staff comes to your home, they will notify you in advance to set the day and time of the visit.
  • If we have to collect the massage chair from you, the carrier will contact you to organise the collection. Keep in mind that when the carrier arrives, you must have the chair perfectly packed and protected with a cardboard box placed on a wooden pallet to avoid damage during transport.
  • Therefore, we remind you of the recommendation to keep the original packing box and pallet for a long time.

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FAQ

How Do Traditional Saunas Work?

Traditional steam saunas (also known as regular or Finnish saunas) use a heating system to warm the air within an enclosed room. The heating system within the sauna works in tandem with a stack of stones to absorb heat and then radiate it throughout the room, creating a warm and relaxing atmosphere. The heat source can vary within the traditional steam sauna, ranging from wood-burning stoves, to electric heaters, or sometimes even gas-powered heaters.

Steam plays an essential role in the overall experience within a traditional sauna. You can control the level of humidity and moisture based on your heat tolerance, comfort level, and what type of experience you are hoping for. If you feel brave, you can pour more water on the heated stones to create a large cloud of steam and increase the overall humidity levels within the sauna. This combination of intense heat and humidity will induce relaxation and detoxification if you have accumulated a tolerance, and this is the sensation you are seeking.

How Do Infrared Saunas Work?

While traditional saunas heat the air around you with hot stones and steam, infrared saunas use infrared light to generate heat. The infrared light penetrates your skin, deep into your muscles, cells, and tissue, raising your body temperature and promoting detoxification.

Infrared saunas often operate at lower temperatures than traditional saunas. The more manageable level of heat, combined with a lack of humidity, makes the infrared sauna experience more manageable and therapeutic for people. If you have ever used an infrared sauna, you know what we mean. The experience is relaxing, calm, and comfortable.

How Do Steam Saunas Work?

Steam saunas work by heating water to create pressurised steam that is released into an enclosed space.The steam creates a hot and humid environment that can have many health benefits, including:

  • Improved circulation: Steam saunas can increase circulation, which can help deliver nutrients and oxygen to muscles and speed up recovery after exercise.  
  • Reduced congestion: Steam can help loosen mucus and phlegm, which can help with colds, coughs, and allergy season.  
  • Improved skin health: Steam can open pores and cleanse the skin.  
  • Pain relief: Some studies have found that sauna sessions can improve pain, stiffness, and fatigue in people with chronic musculoskeletal diseases.  

Steam saunas are different from dry saunas, which are heated with hot rocks or a closed stove and have no humidity.

Comparing The Health Benefits Of Infrared Vs Traditional Sauna

Infrared Light Vs Steam and Humidity

Both traditional and infrared saunas provide many health benefits, and when used appropriately, either method can leave you feeling like a new person. The major difference between the two is the use of deep and penetrating light in infrared saunas rather than stones, steam, and humidity in a Finnish Sauna.

Despite the benefits of a regular sauna, studies show that infrared saunas provide several additional benefits and is a superior system to improve your overall health and wellbeing. 

Additional Benefits of an Infrared Sauna:

1. Blood Circulation and Detoxification:

The deep, penetrating heat from an infrared radiation is like nothing else. The infrared light penetrates deep into your skin, muscles, joints, and tissue. This penetration helps to increase blood flow, reduce blood pressure, improve oxygenation, and therefore remove impurities and toxins within your cells. The sweat you produce during your session also helps dissolve harmful substances such as cholesterol or heavy metals that have accumulated in your body.

While a traditional sauna also helps to dissolve toxins in your body through sweat production, the additional penetration that comes with infrared saunas accelerates this process and creates much greater levels of detoxification.

2. Relaxation and Stress Relief:

Within the first few minutes of an infrared heat session, you will feel any anxiety you are experiencing leave your system, and it will feel like a weight has been lifted off your shoulders. Due to the reduced humidity, less intense heat, and gentle warmth you feel during an infrared sauna session, it is a more relaxing and stress-relieving experience than a traditional sauna. On the other hand, many people struggle to relax in a regular sauna. This is also common in another form of heat therapy: steam rooms. While some people love the sensation of intense humidity and steam, it can be overwhelming and smothering for others. 

Moreover, the infrared light, combined with the heat, releases serotonin and increases your brain’s dopamine levels, providing a similar endorphin rush you feel from exercise and an overall sense of joy and happiness.

3. Recovery and Pain Relief:

If you are struggling with pain, both infrared saunas and traditional saunas can be helpful in the recovery process. However, infrared saunas provide more significant relief and are more effective at improving recovery after exercise, relieving pain, and reducing overall muscle soreness.

The deep penetrating infrared light helps your blood vessels to dilate, improves blood circulation, and brings more targeted relief to the affected muscle, joint, ligament, or tendon. While offering some relaxation and relief, the traditional sauna does not provide the same focused health benefits and is not as helpful at targeting localised pain within your body.

Another incredible benefit of infrared technology is the capacity to help those suffering from chronic injury or pain. Chronic pain can be disheartening and debilitating, so infrared saunas are a great way to relieve the severity of this pain and help with your physical and mental struggles.

4. Improved Skin:

Both infrared and traditional saunas are excellent for your skin, mainly due to the extreme levels of sweat you achieve. The resulting sweathelps to cleanse your pores of toxins and expel dead skin cells.

Additionally, the increased blood circulation that you experience during an infrared sauna bath draws natural nutrients to the surface of your skin to minimise the discomfort of conditions such as acne or eczema.

Ceramic Vs Carbon Infrared Heaters

Ceramic Infrared Heaters:

Ceramic infrared heaters are hollow rods that measure 650mm long and are 15mm in diameter and inside the rod is the heating element wound around a glass tube. The ceramic tube heats up and emits far infrared rays. These tubes are strategically located around the cabin to ensure that the user is heated from all sides.

Carbon Infrared Heaters:

Carbon heaters are large flat panels varying in size from 900mm by 100mm up to 1000mm by 600mm. these panels have a coating of minute carbon particles, which is how the infrared heat is created. These panels have a much larger surface area than the ceramic heaters so cover more of the cabin.

Which one should you choose?

One of the major benefits of infrared saunas is energy efficiency. Both ceramic heaters and carbon heaters have a lower energy output than traditional saunas as they work by directly penetrating the body to increase core body temperature from within. Traditional saunas heat the room and use steam to raise body temperature.

Carbon fibre heaters use less energy than ceramic heaters as they have lower surface temperatures while being able to heat the body more intensely and penetrate the infrared waves deeper. Ceramic heaters have to heat up to a maximum of 150°F to heat the entire sauna.

Since both carbon and ceramic heaters heat the body directly, the heat is more evenly distributed through the sauna, though ceramic heaters will create warmer spots directly in front of the heating panels which could result in cold spots further away from the panels.

Infrared saunas also operate at lower temperatures so people can usually withstand longer sessions. This means that users can enjoy more intense benefits through deeper sessions than they may be able to enjoy in a traditional sauna.

Carbon infrared sauna heaters penetrate the skin further due to the frequency of the infrared light waves. This has further health benefits, as the light waves are able to stimulate cell generation at a deeper level and helps to detoxify the body more.

One of the major differences between carbon and ceramic heaters is their life expectancy. As newer technology, carbon sauna heaters have a longer life expectancy (we guarantee ours for five years!). Their ability to operate at lower temperatures means that it takes longer for them to reach the end of their optimal usability.

On the other hand, ceramics are simpler and much cheaper to replace. Ceramic tubes must be heated to higher temperatures in sauna use, which means that over time they can become brittle and crack, but they are simpler to replace if this does happen.

Saunas that use carbon heaters are often more expensive but this cost may be outweighed by potential replacement costs in ceramic saunas.

Although ceramics are more brittle than carbon heaters, they still have an average lifetime of around 5,000 hours.

Ceramic is one of the most conductive materials available. Ceramic absorbs and radiates infrared waves at a higher rate than any other material which is why it is so regularly used in sauna production. Ceramic heaters produce infrared waves at a higher rate but carbon heaters produce longer waves which have slightly different benefits compared with shorter waves.

The choice between ceramic and carbon is ultimately a preference. Choosing a sauna is a big investment so carefully considering your options is advised. If you would like to speak to one of our sauna enthusiasts, get in touch today to find out more about your options.

Delivery

What Happens If I Am Not At Home When The Order Is Delivered?

Do not worry if you are not at home at the time of delivery, since the carrier can make another delivery attempt or leave your order at a collection point so that you can pick it up whenever you want.

Likewise, as in Global Relax, we monitor your shipment on a daily basis. If we detect that there has been an unsuccessful delivery attempt, we will contact you by email to inform you of the available options.

Is The Order Delivered Inside The House?

For the health and safety of our clients and carriers, the order can only be delivered to the door of the house. Transportation agencies do not allow home delivery.

If you live in an individual house or chalet, the carrier will deliver the order to the front door of your house.

If your delivery address is part of a building of flats or a community of owners, the carrier will deliver the order to the main door of the building, at street level (for large products, such as massage chairs), or at the main door of your apartment (for medium and small products)

If you want more information about the delivery, contact us by chat, phone, or mail, and we will be happy to answer your questions.

What Do I Do If When I Receive My Order I See That It Has Some Damage?

If, at the time of receiving your order, you notice that the packaging box has any external damage (it is open, has considerable damage, is deformed, has holes, etc.), it is important that you state this on the delivery note that you sign to the carrier.

If the transport does not have a paper delivery note but an electronic terminal, tell them to state in the electronic terminal that the package is damaged at the time of delivery.

It is important to follow these instructions to be able to claim the carrier for damage during shipping. Outside of these indications, no claim can be made for possible damages suffered during transport.

Exceptionally, if you did not follow these instructions during delivery, we can file a claim for damage during transport within the first 24 hours from receipt of the product. Outside of this period, it will be impossible to claim for damage during transport, and from that moment on, you will be responsible for the state of the product.

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